# Deliveries for riders and shipments in the app

> Riders pick up, deliver and collect cash with proof of delivery in SmartPOS Business; managers dispatch deliveries to riders and track courier shipments.

Source: https://docs.smartposhub.com/business-app/deliveries-and-shipping/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

**Deliveries** in SmartPOS Business is the rider's screen: what to pick up, where to go, how much cash to collect, and proof that the order arrived. Managers use **Dispatch** and **Shipments** to assign riders and follow courier bookings. This page is for riders, dispatchers and owners of delivery businesses.

## Before you start

- Delivery orders come from the POS (service type delivery), your online store or the Shopper app.
- Riders have their own login with a rider role. Shipping and courier settings are on the web; see [Shipping](https://docs.smartposhub.com/modules/shipping/).

## Riders: deliver an order

1. Open **Deliveries**. **To deliver** shows counts **To pick up**, **On the way** and the cash to collect, and highlights the **Next stop**.
2. Tap an order. It shows the steps **To pick up → On the way → Delivered**, the customer with **Call** and **WhatsApp**, the address with **Map**, **Cash to collect** and the items.
3. Tap **Picked up** when you leave the store.
4. At the door tap **Delivered**. In **Proof of delivery** fill in **Received by**, **Cash collected**, **Take a photo**, a **Signature** and a **Note**, then **Confirm delivery**. *Delivered. Proof saved.*
5. Can't deliver? Choose **Could not deliver** and a reason (**Customer not home**, **Wrong address**, **Customer refused**, **Customer could not pay**, **Other**).

![Deliveries screen with To deliver and Delivered tabs, counts to pick up and on the way, cash to collect and the next stop](https://docs.smartposhub.com/_astro/deliveries-list.B6WdpyJD.png)
![Delivery order with steps To pick up, On the way, Delivered, customer call and chat buttons, address with Map, cash to collect and items](https://docs.smartposhub.com/_astro/delivery-order.CWN2gU0q.png)
*The rider's list and one delivery with cash to collect.*

## Managers: dispatch and shipments

- **Dispatch** – *Assign riders to deliveries*: pick unassigned orders and assign a rider.
- **Shipments** – courier and rider shipments with their status (**Courier status** for courier bookings) and **Update status**. **My shipments** lists those you handle.
- A sale's shipping status (**Ordered**, **Packed**, **Shipped**, **Delivered**) can also be set from the POS under **Shipping** or on the sale.

## Related pages

  - [Shipping module](https://docs.smartposhub.com/modules/shipping/)
  - [Website orders](https://docs.smartposhub.com/online/website-orders/)
  - [Restaurant in the app](https://docs.smartposhub.com/business-app/restaurant-in-the-app/)
  - [Notifications](https://docs.smartposhub.com/business-app/notifications/)

## Frequently asked questions

### How does a rider see their deliveries?

Riders sign in with their own login. Their app opens on Deliveries with To deliver and Delivered tabs, the next stop and the cash to collect.

### What is proof of delivery?

When a rider taps Delivered, the app asks who received it, the cash collected, a photo and a signature. The store sees them on the order.

### What if the customer is not home?

Tap that the order could not be delivered and pick a reason - Customer not home, Wrong address, Customer refused, Customer could not pay or Other. The store sees why.

### Can a rider see deliveries offline?

The list is kept on the phone as an offline copy, but marking a delivery needs a connection.

### Who assigns riders?

Managers use Dispatch in the app (or the web) to assign riders to deliveries.