# Boutique daily routine: till, exchanges and online orders

> A day in a clothing boutique on SmartPOS Hub, from opening the register and new arrivals to exchanges, online orders, closing and weekly size checks.

Source: https://docs.smartposhub.com/business-types/boutique/daily-operations/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

## Opening

1. Each cashier opens their cash register in the POS with the opening cash.
2. Check **Website › Overview** for new online and app orders, payment proofs, questions and reviews.
3. Receive new arrivals: record the purchase, then print tags from the purchase's **Labels** action ([step 4](https://docs.smartposhub.com/business-types/boutique/step-4-barcodes-and-labels/)).
4. Check incoming **Stock Transfers** from your other store.

## During the day

- **Sell:** scan the tag so the exact size is sold; add the customer's name for store credit and reward points ([step 5](https://docs.smartposhub.com/business-types/boutique/step-5-sell-exchange-and-store-credit/)).
- **Exchanges:** **Sell Return** with the outcome **Exchange**, then sell the new size and pay with **Store credit**.
- **Size questions:** open the product's size chart from the POS cart line ([step 3](https://docs.smartposhub.com/business-types/boutique/step-3-size-charts/)).
- **Online orders:** confirm, pack and hand over in **Website › Orders**.
- **Fittings and styling sessions:** if you use the Services module, check in arrivals on **Bookings** and check them out in the POS.

## Closing

1. Close each register and count the cash against the expected amount.
2. Answer open questions and chats.
3. Look at **Reports › Register Report** for the day.

## Weekly and monthly

| When | Check | Where |
|---|---|---|
| Weekly | Sizes running low on best sellers | **Products › List Products › Stock Report** |
| Weekly | Styles that don't sell | **Reports › Trending Products**, **Stock Report** |
| Weekly | Returns by reason (wrong size, faulty) | **Reports › Returned items** |
| Before each season | Discounts and their end dates | **Sell › Discounts** ([step 6](https://docs.smartposhub.com/business-types/boutique/step-6-seasonal-discounts/)) |
| Monthly | Profit per store | **Reports › Profit / Loss Report** |
| Monthly | Sales by brand and category | **Reports › Product Sell Report** |

  - [Go-live checklist](https://docs.smartposhub.com/business-types/boutique/checklist/)
  - [Cash register and closing](https://docs.smartposhub.com/selling/cash-register-and-closing/)
  - [Stock transfers](https://docs.smartposhub.com/inventory/stock-transfers/)

## Frequently asked questions

### How do I see which sizes are running out?

Products › List Products › Stock Report shows stock per variant and location. Low-stock alerts use the Alert quantity on each product.

### A size is out in one store but available in the other. What do I do?

Create a stock transfer from the store that has it. The size arrives in the other store's stock when the transfer is completed.

### Who should handle online orders?

One named person per shift. They check Website › Overview a few times a day and process Website › Orders.

### How do I know my best-selling styles?

Reports › Trending Products and Product Sell Report, filtered by category or brand.