# Florist step 5: delivery orders with card messages

> Take flower delivery and pickup orders with occasion, card message, recipient, address, date and time slot, and track them until delivered.

Source: https://docs.smartposhub.com/business-types/florist/step-5-delivery-orders-and-card-messages/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

Most flowers are a gift for someone else. A delivery order needs more than the product: the card message, the recipient, the address and the day and time it must arrive. **Order options & personalisation** asks for all of it at the till (and online), adds any surcharge and lists the orders by due date.

> **How to turn it on**
> 1. **Plan:** Included when your plan lists Order options & personalisation (Settings › Package Subscription).
> 2. **Switch:** Settings › Business Settings › Modules › Industry modules › Order options & personalisation, then Update Settings.
> 3. **Permission:** Fill in and edit order options on sales (counter staff); View personalised orders and work tickets and Change the production status (designers, drivers).
> - **Mobile app:** The same form opens in the SmartPOS Business app and on product pages of your online store and Shopper app.

## Before you start

- Your bouquets and arrangements exist ([step 3](https://docs.smartposhub.com/business-types/florist/step-3-arrangements-and-recipes/)).
- A **Delivery** product (unit Service, **Manage Stock?** off) exists if you charge delivery at the till.

## 1. Import the florist forms

1. Open **Products › Order options** and click **Import prebuilt**.
2. Pick **Flowers & gifts**. You get **Flower delivery** (12 fields), **Order for collection** (6 fields) and **Event flowers** (5 fields). Click **Details** to see the fields.
3. Tick the forms and click **Import selected**.

![Import ready-made order option forms window with Flowers & gifts selected and the forms Flower delivery with 12 fields, Order for collection with 6 fields and Event flowers with 5 fields](https://docs.smartposhub.com/_astro/florist-order-options-import.BMfXDkHp.png) (web app page: `/order-options`)
*Three ready-made florist forms. Their field groups (Card message, Recipient, Delivery date and time) come with them.*

## 2. Adjust and attach

1. Open **Flower delivery** on the **Forms** tab. Set your time slots and their surcharges, make **Delivery date** and the recipient fields required, and choose what prints on the work ticket (card message, recipient, address, slot).
2. Use the delivery date as the form's due date, so orders sort by delivery day.
3. Open **Where they apply** › **Attach to products** and attach the forms to your bouquet and arrangement categories. Staff choose delivery or collection per order.

## 3. Take a delivery order

1. In **Sell › POS**, pick the sender as the customer and add the bouquet. The order options window opens.
2. Choose the **Occasion**, type the card message exactly as dictated, then the recipient, address, delivery date and time slot.
3. Click **Save details**. The line shows a summary and any surcharge.
4. Add the **Delivery** charge product if you charge it separately, take payment and print the receipt.

**Caution:** 
Read the card message back to the customer before saving. Spelling of names matters more on a card than anywhere else.

## 4. Plan and deliver

1. Each morning open **Sell › Personalised orders** and filter by today's due date. Print the **Work tickets** for the designers.
2. Move each order through its statuses (for example In production, Ready, Out for delivery, Delivered).
3. Drivers can update status from the SmartPOS Business app.

If you run your own riders with zones and proof of delivery, or use couriers, see the [Shipping & delivery module](https://docs.smartposhub.com/modules/shipping/).

## Online delivery orders

Online customers choose delivery or pickup at checkout. Set delivery areas and prices in **Website › Shipping**; without at least one active area, customers can't choose delivery.

![Website Shipping page with Delivery On, Delivery areas 0 / 0, a warning that no active delivery area exists, the Add delivery area button and What customers see with pickup on](https://docs.smartposhub.com/_astro/florist-website-shipping.qJHdheXb.png) (web app page: `/website/shipping`)
*Add at least one delivery area with a price, otherwise online customers can only pick up.*

Next: [step 6: events and bookings](https://docs.smartposhub.com/business-types/florist/step-6-events-and-bookings/).

  - [Order options module](https://docs.smartposhub.com/modules/order-options/)
  - [Website orders](https://docs.smartposhub.com/online/website-orders/)
  - [Online store](https://docs.smartposhub.com/online/online-store/)

## Frequently asked questions

### What does the ready-made Flower delivery form ask?

The occasion, the card message, who it is from (or send anonymously), the recipient's name and phone, the delivery address and area, the delivery date, a time slot (with an optional surcharge for an exact time) and delivery notes. 12 fields in all.

### Can a timed delivery cost more?

Yes. Each time-slot choice can carry a price, for example an exact-time delivery with a surcharge. It is added to the line automatically.

### Does the card message print?

You choose per field whether it prints on the invoice and on the work ticket. Print the work ticket for the designer and the card writer.

### Where do I see tomorrow's deliveries?

Sell › Personalised orders, filtered by due date. The cards show Open, Overdue, Due today and Ready.

### How do I charge for delivery itself?

Add a delivery charge product (no stock) to the sale, or for online orders set delivery areas with prices in Website › Shipping.

### The customer orders for pickup. Is there a form for that?

Yes, Order for collection asks for the card message, the pickup date and time and who will collect.