# Gym & fitness studio go-live checklist

> Everything a gym or fitness studio should check in SmartPOS Hub before opening the doors, from packages and member cards to check-in rules, POS and reminders.

Source: https://docs.smartposhub.com/business-types/gym/checklist/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

Tick each item before the doors open.

## Must have

- [ ] Business name, currency, time zone and logo ([Business settings](https://docs.smartposhub.com/start/business-settings/)).
- [ ] A location per branch.
- [ ] **Gym management module** on in **Settings › Business Settings › Modules** ([step 1](https://docs.smartposhub.com/business-types/gym/step-1-turn-on-gym-and-settings/)).
- [ ] Gym settings saved: member code prefix, admission fee, grace days, renewals start from, freeze and attendance rules.
- [ ] Roles for manager, front desk and trainers; users created.
- [ ] Packages imported or created, **prices changed to yours** ([step 2](https://docs.smartposhub.com/business-types/gym/step-2-membership-packages/)).
- [ ] Members imported or added, each with a current membership ([step 4](https://docs.smartposhub.com/business-types/gym/step-4-members-and-cards/), [step 5](https://docs.smartposhub.com/business-types/gym/step-5-sell-and-renew-memberships/)).
- [ ] Member cards printed; scanner tested at **Gym › Check-in desk** ([step 6](https://docs.smartposhub.com/business-types/gym/step-6-check-in-desk/)).
- [ ] Payment methods set and receipt printer tested ([Payment methods](https://docs.smartposhub.com/selling/payment-methods/)).
- [ ] A test renewal from the POS **Gym membership** button.

## Classes and trainers

- [ ] Trainers added with specialization and commission ([step 3](https://docs.smartposhub.com/business-types/gym/step-3-trainers-and-classes/)).
- [ ] Classes and the weekly timetable built, with rooms and capacity.
- [ ] Packages' **Included classes** checked.

## Nice to have

- [ ] Supplements, drinks and apparel priced and stocked ([step 7](https://docs.smartposhub.com/business-types/gym/step-7-supplements-and-retail/)).
- [ ] Online membership rule and Shopper app visibility ([step 8](https://docs.smartposhub.com/business-types/gym/step-8-online-memberships-and-shopper-app/)).
- [ ] **Gym: membership expiry reminder** on auto-send.
- [ ] SmartPOS Business app on front-desk phones ([Business app](https://docs.smartposhub.com/business-app/overview/)).
- [ ] Workout and diet plan templates imported.

  - [General go-live checklist](https://docs.smartposhub.com/start/go-live-checklist/)
  - [Contact support](https://smartposhub.com/contact/)

## Frequently asked questions

### Can I test before members arrive?

Yes. Add yourself as a member, sell a membership, print your card, scan it at the check-in desk, then cancel the membership and delete the test sale.

### What do gyms most often forget?

Changing prebuilt package prices, deciding whether dues block entry, and printing member cards. Without cards, staff have to type names at busy times.

### Do I have to import all existing members before opening?

It is best to. Import the member list, then sell each member their current plan with the right start date so expiries and check-ins are right from day one.

### Who can help me?

Contact SmartPOS Hub support through the contact page; they can check your plan, modules and settings with you.