# Gym step 4: members, photos and cards

> Add gym members one by one or import them from a CSV file, with photo, health notes, trainer and home branch, and print member cards for the check-in desk.

Source: https://docs.smartposhub.com/business-types/gym/step-4-members-and-cards/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

Every person who trains with you is a **member**: a customer contact plus a member profile with code, photo, health notes and trainer. This page adds members, imports an existing list and prints **member cards** for fast check-in. It is for the manager and front desk.

## Add a member

1. Open **Gym › Members** and click **Add member**.
2. Under **Customer**, choose **New customer** (first name, last name, mobile, email) or **Existing customer** to link someone already in Contacts.
3. Add a **Photo** with **Use camera** or drag one in. Leave **Member code** empty to generate one.
4. Fill in **Personal details** (gender, date of birth, address, **Emergency contact**), **Health & fitness** (blood group, **Height (cm)**, **Medical conditions / injuries**, **Fitness goals**) and **Gym details** (**Joining date**, **Assigned trainer**, **Home location**, **How did they hear about us?**, **Member status**).
5. Save. Then sell the first membership from the member page with **Sell membership** ([step 5](https://docs.smartposhub.com/business-types/gym/step-5-sell-and-renew-memberships/)).

**Caution:** 
A member set to **Blocked** or **Inactive** cannot check in, whatever their membership.

## Import an existing member list

1. On **Gym › Members**, click **Import members**.
2. Download the template, fill in one row per member and upload it.
3. Fix any rows the import reports, then sell each member their current membership with the right start date.

![Members list with code, phone, current membership chip such as Annual Prepaid All-Access or Student Monthly with end date, trainer, joining date, member status and an Actions menu](https://docs.smartposhub.com/_astro/members-list.DtdggDLF.png) (web app page: `/gym/members`)
*Gym › Members: current plan, end date and trainer for everyone.*

## The member page

Click a member to see the header (code, phone, plan, **Total visits**, **Last visit**, **Total paid**, **Due**) and tabs for **Profile**, **Memberships**, **Attendance**, **Payments & dues**, **Progress** (body measurements), **Workout & diet plans** and **Notes**. Buttons at the top: **Edit**, **Print card**, **Renew** and **Sell membership**.

![Member page with name, code, phone and email, a Student Monthly chip marked expired, total visits, last visit, total paid and due, and tabs for profile, memberships, attendance, payments and dues, progress, plans and notes](https://docs.smartposhub.com/_astro/member-profile.DtooDKoq.png) (web app page: `/gym/members/…`)
*A member page. Print card, Renew and Sell membership are at the top.*

## Print member cards

Click **Print card** on the member page. The card has the photo, name, code, a QR code and a barcode, so any keyboard-style scanner at the check-in desk can read it. Card colour and terms are set in **Gym › Settings › Cards & receipts**.

  - [Contacts](https://docs.smartposhub.com/customers/contacts/)
  - [Next: sell and renew memberships](https://docs.smartposhub.com/business-types/gym/step-5-sell-and-renew-memberships/)

## Frequently asked questions

### Is a member the same as a customer?

Each member is linked to a customer contact, so their membership sales, POS purchases and payments share one ledger. Link an existing customer or create a new one when you add the member.

### How do I move members from my old system?

Use Import members on Gym › Members. Download the template, fill it in and upload it. Then sell each member their current membership with the right start date.

### What is the member code for?

It is printed on the member card and used at the check-in desk. Leave it empty and SmartPOS Hub generates one with your prefix, for example GYM-00327.

### Can I take a photo at the front desk?

Yes. Use camera takes a photo with the computer's webcam, or drag a picture onto the photo box. The photo shows at the check-in desk and on the card.

### Who sees medical notes?

Medical conditions / injuries show on the member page and at the check-in desk, so staff with member access can see them. Keep them short and factual.