# Jewelry store daily routine: rates, showcase and repairs

> A day in a jewelry store on SmartPOS Hub, from updating prices and opening the showcase to custom orders, layaway payments, repairs and the closing count.

Source: https://docs.smartposhub.com/business-types/jewelry/daily-operations/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

## Opening

1. If the gold rate moved, update prices ([step 3](https://docs.smartposhub.com/business-types/jewelry/step-3-prices-and-making-charges/)).
2. Open the cash register in the POS.
3. Check **Sell › Personalised orders** for custom pieces due today and **Repair › Dashboard** for repairs ready for pickup.
4. Check **Website › Overview** if you sell online.

## During the day

- **Sell:** scan the tag, type tag and certificate numbers on the line, attach the warranty ([step 4](https://docs.smartposhub.com/business-types/jewelry/step-4-serials-certificates-and-warranties/)).
- **Making charges:** included in the price or as a **Making charge** line ([step 3](https://docs.smartposhub.com/business-types/jewelry/step-3-prices-and-making-charges/)).
- **Custom orders and engraving:** fill in the order options, take a deposit, print the work ticket ([step 5](https://docs.smartposhub.com/business-types/jewelry/step-5-custom-orders-and-engraving/)).
- **Layaway payments:** **Add payment** on the customer's open sale ([step 6](https://docs.smartposhub.com/business-types/jewelry/step-6-part-payments-and-layaway/)).
- **Repairs:** book in with a job sheet and claim ticket; hand back and invoice ([step 7](https://docs.smartposhub.com/business-types/jewelry/step-7-repairs/)).

## Closing

1. Count the showcase against the stock of unique pieces.
2. Close the register and count the cash.
3. Lock away layaway pieces and repairs with their ticket numbers.
4. Check **Reports › Register Report**.

## Weekly and monthly

| When | Check | Where |
|---|---|---|
| Weekly | Open layaways and overdue instalments | **Sell › All sales** (Partial, Overdue) |
| Weekly | Repairs overdue or awaiting approval | **Repair › Dashboard** |
| Weekly | Custom orders by status | **Sell › Personalised orders** |
| Monthly | Full stock count | **Stock counts** ([inventory](https://docs.smartposhub.com/inventory/stock-counts/)) |
| Monthly | Profit and margin | **Reports › Profit / Loss Report** |
| Monthly | Best-selling categories and brands | **Reports › Product Sell Report** |

  - [Go-live checklist](https://docs.smartposhub.com/business-types/jewelry/checklist/)
  - [Cash register and closing](https://docs.smartposhub.com/selling/cash-register-and-closing/)

## Frequently asked questions

### Do I have to update prices every day?

Only when the gold rate moves enough to matter for you. Export with Products › Update Price, recalculate in Excel and import. Pieces sold by the gram only need the price per gram changed.

### How do I count the showcase quickly?

Run a stock count for the jewelry categories, or check the Stock Report by category. Unique pieces have stock 1, so a missing piece shows straight away.

### Where do I see custom orders due today?

Sell › Personalised orders, card Due today.

### Where do I see layaway instalments that are late?

Sell › All sales, Payment Status filter Overdue.