# Jewelry store step 7: repairs, resizing and polishing

> Run a jewelry repair bench with job sheets for resizing, soldering, stone setting and polishing, estimates, customer approval, goldsmiths and pickup.

Source: https://docs.smartposhub.com/business-types/jewelry/step-7-repairs/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

Resizing, soldering, re-setting stones, polishing and watch batteries bring customers back. The **Repair** module gives each piece a job sheet from intake to pickup, so nothing is lost and every customer knows when to come back.

> **How to turn it on**
> 1. **Plan:** Included in some plans. Check Settings › Package Subscription.
> 2. **Switch:** Settings › Business Settings › Modules › Industry modules › Repair module, then Update Settings.
> 3. **Permission:** Repair permissions in User Management › Roles: create job sheets, change job status, convert job sheet to invoice.
> - **Mobile app:** Repair job list, new job and status updates in the SmartPOS Business app.

## Before you start

- Add your repair services as products with **Manage Stock?** off: for example *Ring Resizing (Gold)*, *Chain Soldering / Repair*, *Stone Re-setting / Prong Repair*, *Laser Engraving (per item)*, *Polishing*. Parts (clasps, jump rings) are normal stock products.
- Create logins for your goldsmiths (**User Management › Users**).

## First-time setup

1. Open **Repair › Settings**. On **General**, set the **Job number prefix**, default technician, warranty (for example *Jewellery Repair 30 Days Warranty*), days until ready and intake rules (terms, signature, minimum deposit).
2. On **Categories & fields**, click **Add custom category** for Ring, Chain & necklace, Bracelet, Earrings and Watch. Open the field builder and **Add field** for details such as Metal, Karat and Weight in (g). Fields appear on the job sheet as soon as the category is picked.
3. On **Statuses**, adjust the list, for example Received, Assessing, Awaiting approval, In workshop, Ready for pickup, Delivered.
4. On **Printing & labels**, add your repair terms (liability for stones, uncollected items).

Full settings reference: [Repair module](https://docs.smartposhub.com/modules/repair/).

## Book in a piece

1. Click **Add job sheet** and pick or quick-add the **Customer**.
2. Choose the **Device category** (Ring), the **Brand** if known, and type the tag or hallmark in **Serial / IMEI**.
3. Enter **Reported problems** (resize from 52 to 55, solder chain, replace missing stone) and the weight in.
4. Choose **Priority** (Normal, Urgent, Express), **Expected delivery**, the **Assigned technician** and an **Estimated cost**.
5. Click **Save & print ticket** and give the customer the claim ticket.

![Job sheets list with filters Open jobs, Due today, Overdue, Awaiting approval, Ready for pickup and Delivered, and jobs with customer, device, status, technician, expected delivery and amount](https://docs.smartposhub.com/_astro/jewelry-repair-job-sheets.Dr4Y_ivn.png) (web app page: `/repair/job-sheets`)
*Every piece in the workshop, with status, goldsmith and expected delivery.*

## Approve, repair and hand back

1. If the price changes, create an estimate and record the customer's approval.
2. The goldsmith changes the status as work progresses and adds parts or services used.
3. When the status is **Ready for pickup**, the customer can be notified.
4. At pickup, weigh the piece again in front of the customer, then convert the job sheet to an invoice and take payment in the POS.

![Repair dashboard with open jobs, due today, overdue, awaiting approval, ready for pickup, completed this month, revenue and average turnaround, and charts](https://docs.smartposhub.com/_astro/jewelry-repair-dashboard.By__r0xt.png) (web app page: `/repair/dashboard`)
*The repair dashboard: what's open, overdue and ready.*

![SmartPOS Business app job sheet with status Received, Urgent badge, customer with Call, WhatsApp and E-mail, job details and an Update status button](https://docs.smartposhub.com/_astro/repair-job.BrtLiyCR.png)
*Goldsmiths update the status from the SmartPOS Business app.*

**Tip:** 
For a quick engraving or resize done while the customer waits, you don't need a job sheet: add the service product to a normal sale. For engraving text, use the **Engraving** order option form ([step 5](https://docs.smartposhub.com/business-types/jewelry/step-5-custom-orders-and-engraving/)).

Next: [daily operations](https://docs.smartposhub.com/business-types/jewelry/daily-operations/).

  - [Repair module](https://docs.smartposhub.com/modules/repair/)
  - [Repair in the Business app](https://docs.smartposhub.com/business-app/bookings-hotel-gym-repair/)

## Frequently asked questions

### Is the Repair module only for phones?

No. You add your own device categories in Repair › Settings › Categories & fields with Add custom category, for example Ring, Chain, Bracelet or Watch, with fields such as metal, karat and weight in.

### How do I record the weight of a piece left for repair?

Add a weight field to your jewelry device category, or write it in the problem description and on the claim ticket. Weigh it again at pickup.

### Can the customer approve the price first?

Yes. Create an estimate from the job sheet, mark it sent and record the customer's approval before work starts.

### How do I bill the repair?

Convert the job sheet to an invoice. The POS opens with the customer and the repair services and parts; take payment as usual.

### Can I use repair services as products?

Yes. Add services such as Ring Resizing (Gold), Chain Soldering / Repair, Stone Re-setting and Laser Engraving as products without stock, and add them to the job sheet.

### Can customers check the status themselves?

Yes, if you switch on the status page in Repair › Settings. The claim ticket has a QR code to the status page.