# Mart daily operations: open, sell, restock, close

> A daily routine for grocery and convenience stores on SmartPOS Hub - opening the tills, restocking, collecting khata payments, closing the register and reports.

Source: https://docs.smartposhub.com/business-types/mart/daily-operations/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

A grocery store's day is short on breaks, so keep the routine simple. Use this page as the shift checklist for managers and cashiers.

## Opening

1. **Open the cash register** at each till with the starting cash ([Cash register and closing](https://docs.smartposhub.com/selling/cash-register-and-closing/)).
2. **Check the location** at the top of the POS on every till.
3. **Test the scanner** on one item; check the receipt printer has paper.
4. **Check deliveries due** today in **Purchases › Purchase Order** and **Stock Transfers** (Pending / In transit).
5. **Check online orders** in **Website › Orders** if you deliver.

## During the day

- **Receive deliveries** as purchases with status Received, and print shelf labels for new items ([step 7](https://docs.smartposhub.com/business-types/mart/step-7-purchases-and-suppliers/)).
- **Refill shelves** from the back store or warehouse with a stock transfer.
- **Collect khata payments** with **Pay Due Amount** when credit customers come in ([step 6](https://docs.smartposhub.com/business-types/mart/step-6-customer-credit-khata/)).
- **Record wastage** (damaged packs, expired milk) with a stock adjustment.
- **Watch Product Stock Alert** on the dashboard and plan tomorrow's orders.

![Dashboard Product Stock Alert list with products at zero or low stock per location](https://docs.smartposhub.com/_astro/dashboard-stock-alert.CX4MHkIH.png) (web app page: `/home`)
*Product Stock Alert on the dashboard: your reorder list.*

## Closing

1. **Resume or cancel held sales** on each till.
2. **Close each cash register**: count cash and enter card slips and wallet totals; compare with what the system expects.
3. **Record expenses** paid from the till in **Expenses › Add Expense**.
4. **Print the Z Report** for the day and location.
5. **Back up offline sales**: if any till sold offline, make sure it synced (**Offline POS › Sync issues** should be empty).

![Z Report with total item sales, sell returns, purchases, purchase returns, delivery charge, expenses and total sales in hand](https://docs.smartposhub.com/_astro/mart-z-report.BuR1t5Ml.png) (web app page: `/reports/z-report`)
*The Z Report: the day in one table.*

## Weekly and monthly

| When | Task | Where |
|---|---|---|
| Weekly | Review dues and send statements to khata customers | Reports › Supplier & Customer Report, customer Ledger |
| Weekly | Pay suppliers that are due | Purchases › List Purchases (Payment due) |
| Weekly | Check items close to expiry | Reports › Stock Expiry Report |
| Monthly | Full stock count | SmartPOS Business app stock count |
| Monthly | Profit and loss, stock value | Reports › Profit / Loss Report, Stock Report |

See [Reports overview](https://docs.smartposhub.com/reports/reports-overview/) and [Profit and loss](https://docs.smartposhub.com/reports/profit-and-loss/).

  - [Go-live checklist](https://docs.smartposhub.com/business-types/mart/checklist/)
  - [Back to the mart overview](https://docs.smartposhub.com/business-types/mart/overview/)

## Frequently asked questions

### Which report should I read every evening?

The Z Report for the day and location gives total sales, returns, purchases, expenses and total sales in hand. Add the Register Report to compare each cashier's till.

### How do I know what to reorder?

The dashboard's Product Stock Alert lists everything at or below its alert quantity. Trending Products shows what sells fastest.

### How do I catch expiring dairy and bakery items?

The dashboard's Stock Expiry Alert and Reports › Stock Expiry Report list items close to expiry, when you record expiry dates on purchases.

### What if a cashier's cash doesn't match at closing?

The close register window shows the expected cash per method. Recount, check held sales and returns, then close with a note explaining the difference.

### Should I count stock every day?

Count a few fast-moving or high-value shelves daily with the SmartPOS Business app, and the whole store monthly.