# Mart step 9: Scan & Go, Shopper app and online store

> Put your mart in the SmartPOS Shopper app so customers check prices, scan items as they shop and hand over a cart code, and open an online store for delivery.

Source: https://docs.smartposhub.com/business-types/mart/step-9-scan-and-go-and-online-store/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

Grocery customers like to check prices, skip the queue and order from home. The **SmartPOS Shopper** app and your online store make that possible without extra staff. Customers who join your store in the app become leads in your contacts, and customers the first time they buy.

> **How to turn it on**
> 1. **Plan:** Shopper app and Scan & Go are in most paid plans; the online store depends on your plan
> 2. **Switch:** Online & apps › Shopper app & Scan & Go › Show my store in the Shopper app, then the Scan & Go switch
> 3. **Permission:** Shopper app manager permission (owners and admins always have it)

## 1. Turn on the Shopper app and Scan & Go

1. Open **Online & apps › Shopper app & Scan & Go**.
2. On the **Settings** tab, tick **Show my store in the Shopper app**.
3. Tick **Scan & Go** so customers can scan items into a cart and show a code at the counter. (Off = price check and receipts only.)
4. Under **Joining**, choose **Anyone with the store code can join** or **I approve every new member**.
5. Tick **Members see their member prices** if you use customer groups or price groups for members, and **List my store in "Find stores"** to be found by name.
6. Under **Locations in the app**, pick the branches customers can choose, and a **Default location**.
7. Click **Save**. Then fill **Store profile**, choose a look under **Design**, and print the **Store QR poster** for your entrance and tills.

![Shopper app and Scan & Go settings with Show my store in the Shopper app, Scan & Go, joining options, member prices, Find stores and locations](https://docs.smartposhub.com/_astro/shopper-app-and-scan-go-settings.KIawZwi6.png) (web app page: `/mobile-app/shopper`)
*The Settings tab. Members, Requests, Store profile, Store QR poster and Design are the other tabs.*

## 2. What customers do

![Shopper app home for a mart with Scan & Go, Price check, My store card, My account, Receipts and Store info](https://docs.smartposhub.com/_astro/shopper-mart-home.J0czXBgM.png)
![Scan tab with Price check and Scan & Go and a Start scanning button](https://docs.smartposhub.com/_astro/shopper-scan-tab.BnbNNP5h.png)
![Cart code screen with a QR code and code HYT-Y4L valid for 15 minutes](https://docs.smartposhub.com/_astro/on-app-shopper-cart-code.DY2Evv7u.png)
*The mart home in the SmartPOS Shopper app, the Scan tab, and the cart code shown at the counter.*

1. The customer installs [SmartPOS Shopper from Google Play](https://play.google.com/store/apps/details?id=com.smartposhub.shopper), signs in with an e-mail code and joins your store by scanning the poster or typing your store code.
2. In the store, they open **Scan** › **Scan & Go** and scan each item. The cart shows the total with your prices.
3. At the counter, they show the **cart code** (QR and a short code).

## 3. Load the cart at the counter

1. In the web POS, open the **Shopper cart** box and scan the customer's code (or type it). In the SmartPOS Business app, use **Scan & Go** › **Scan the cart QR** or type the **Cart code**.
2. The items are added to the sale with POS prices, and the customer is filled in (a new member becomes a customer now).
3. Check the basket if your bag-check rule asks for it, take payment and complete the sale. The receipt also appears in the customer's app.

![SmartPOS Business app Scan & Go window with Scan the cart QR, cart code field and a message that the shopper is now a customer](https://docs.smartposhub.com/_astro/scan-and-go-cart-code.B5iwwGSl.png)
*Claiming a Scan & Go cart in the SmartPOS Business app.*

Customers who don't use Scan & Go can still show **My store card** so the cashier picks the right customer for points and credit.

## 4. Online store and delivery

With the Website module, your products can also be sold on your own online store, through widgets on any site, and in the Shopper app's **Shop** tab for pickup or delivery. Orders arrive in **Website › Orders**. Start with **Website › Overview**, which shows store setup steps still to do.

![Website overview with store address, status, orders today, online sales, orders needing attention and a store setup checklist](https://docs.smartposhub.com/_astro/website-overview.BpcGtdxW.png) (web app page: `/website`)
*Website › Overview: status, today's orders and the remaining setup steps.*

More: [Shopper app for your store](https://docs.smartposhub.com/online/shopper-app-for-your-store/), [Scan & Go](https://docs.smartposhub.com/online/scan-and-go/), [Online store](https://docs.smartposhub.com/online/online-store/) and [Website orders](https://docs.smartposhub.com/online/website-orders/).

  - [Daily operations](https://docs.smartposhub.com/business-types/mart/daily-operations/)
  - [Shopper app module](https://docs.smartposhub.com/modules/shopper-app/)

## Frequently asked questions

### How does Scan & Go work for the customer?

In the SmartPOS Shopper app the customer opens your store, taps Scan, scans each item as they put it in the basket, then shows the cart code at the counter. The cashier loads the whole cart with one scan and takes payment.

### Do customers pay inside the app with Scan & Go?

No. Scan & Go builds the cart; payment happens at your counter as a normal POS sale, so your cash register and receipts work as usual.

### How long is a cart code valid?

15 minutes, and it can be used once. The customer's My store card QR is valid for 3 minutes.

### Can I approve who joins my store?

Yes. Under Joining choose I approve every new member. Pending members wait in the Requests tab; serving them at the counter also approves them if the cashier may create customers.

### What is the difference between Price check and Scan & Go?

With Scan & Go off, customers can still scan any product to see its price and details (Price check) and show their store card at the counter.

### Are app orders the same as website orders?

Yes. Orders placed in the Shopper app arrive in Website › Orders like online store orders, marked as coming from the app.