# Pet store daily routine: grooming day, stock and closing

> A day in a pet store with grooming on SmartPOS Hub, from the morning appointment check and food deliveries to checkouts, rebooking and closing.

Source: https://docs.smartposhub.com/business-types/pet-store/daily-operations/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

## Opening

1. Open the cash register in the POS.
2. **Services › Overview**: today's appointments, requests to confirm, staff load.
3. Receive deliveries as purchases with lot and expiry ([step 3](https://docs.smartposhub.com/business-types/pet-store/step-3-pet-food-by-bag-can-and-weight/)).
4. Check **Website › Overview** for online and app orders.

## During the day

- **Grooming:** **Check in**, **Start**, then **Checkout** in the POS; rebook the next visit ([step 4](https://docs.smartposhub.com/business-types/pet-store/step-4-grooming-services-and-appointments/)).
- **Food and supplies:** scan bags and cans; cases via the line unit.
- **Members:** sell or check the monthly membership ([step 5](https://docs.smartposhub.com/business-types/pet-store/step-5-memberships-and-loyalty/)).
- **Out of stock:** stock transfer from the other store, or a purchase order.

## Closing

1. Mark any no-shows on the Bookings page.
2. Close the register and count the cash.
3. Check tomorrow's appointments and confirm requests.

## Weekly and monthly

| When | Check | Where |
|---|---|---|
| Weekly | Short-dated food | **Reports › Stock Expiry Report** |
| Weekly | Low stock on best sellers | **Products › List Products › Stock Report** |
| Weekly | No-shows and busiest hours | **Services › Reports** |
| Monthly | Groomer commission | **Services › Reports** |
| Monthly | Members who didn't renew | Membership product sales, **Members** customer group |
| Monthly | Profit per store | **Reports › Profit / Loss Report** |

  - [Go-live checklist](https://docs.smartposhub.com/business-types/pet-store/checklist/)
  - [Cash register and closing](https://docs.smartposhub.com/selling/cash-register-and-closing/)

## Frequently asked questions

### What should the front desk check first?

Services › Overview for today's appointments and requests to confirm, and Bookings for today's arrivals.

### How do groomers see their day?

In Services › My appointments, or the My day tab of the SmartPOS Business app.

### How do I catch short-dated food?

Weekly, with Reports › Stock Expiry Report. Put food close to its date on offer or move it to the front.

### How do I check groomer commission?

Services › Reports shows staff performance and commission for any period.