# Pet store step 5: memberships, member prices and loyalty

> Sell monthly wash and groom clubs as service products or recurring invoices, give members their own prices and reward points, and sell gift cards.

Source: https://docs.smartposhub.com/business-types/pet-store/step-5-memberships-and-loyalty/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

Monthly clubs (unlimited self-wash, a full groom plus free nail trims) give you steady income and loyal customers. SmartPOS Hub has no separate membership module for pet stores, but the pieces you need are all there: service products, recurring invoices, price groups, customer groups and reward points.

## 1. Create the membership as a product

1. **Products › Add Product**: name it clearly, for example "Groom Club – Monthly Full Groom + Free Nail Trims".
2. Unit **Service**, category **Memberships**, **Manage Stock?** off.
3. Set the monthly price and the tax rate for services (or none).
4. Describe what's included in the description, so staff and customers can read it.
5. Save. Do the same for each plan (Wash Club, Groom Club…).

![Products list filtered by Club showing Groom Club – Monthly Full Groom + Free Nail Trims at 79.00 and Wash Club – Unlimited Self-Wash in the Memberships category](https://docs.smartposhub.com/_astro/pets-memberships-products.B31K9En5.png) (web app page: `/products`)
*Memberships are service products in their own category.*

## 2. Bill it every month

Choose one of two ways:

| Way | How | Good for |
|---|---|---|
| **Sell it at the till each month** | Add the membership product to the customer's sale when they come in | Small clubs, cash and card payments |
| **Recurring invoice** | Turn on **Recurring invoices** in **Settings › Business Settings › Modules**. On **Sell › Add Sale**, tick **Subscribe?**, set the **Recurring interval** (monthly) and **No. of Repetitions**. | Clubs billed on account |

Subscriptions appear in **Sell › Subscriptions**, and on the customer's **Subscriptions** tab. A new invoice is created at each interval; collect payment with **Add payment**. See [Add sale and invoices](https://docs.smartposhub.com/selling/add-sale-and-invoices/).

## 3. Member prices

1. **Products › Selling Price Group**: add a group such as **Members**.
2. Enter member prices on products (or set included services to 0 for members).
3. **Customers › Customer Groups**: create a **Members** group and link it to the price group.
4. Put each member in the group. Their prices apply in the POS, online and in the SmartPOS Shopper app.

![Selling Price Group page with Rescue pricing and Trade (trainers & daycares) groups](https://docs.smartposhub.com/_astro/pets-price-groups.nKTGVNHV.png) (web app page: `/selling-price-group`)
*Price groups: rescue pricing, trade and members.*

See [Price groups](https://docs.smartposhub.com/catalog/price-groups/) and [Customer groups](https://docs.smartposhub.com/customers/customer-groups/).

## 4. Reward points for everyone

Turn on **Enable Reward Point** in **Settings › Business Settings › Reward Point Settings** and set how many points each purchase earns and what a point is worth. Customers redeem points at the till. See [Reward points](https://docs.smartposhub.com/customers/reward-points/).

## 5. Gift cards

With **Gift cards** in your plan and switched on, sell cards in **Sell › Gift cards** for grooming gifts and accept them at the POS. See [Gift cards and store credit](https://docs.smartposhub.com/selling/gift-cards-and-store-credit/).

**Tip:** 
Keep a list of active members: filter **Sell › All sales** by the membership product, or use the **Members** customer group. Check it monthly for members who didn't renew.

Next: [step 6: sell in store and online](https://docs.smartposhub.com/business-types/pet-store/step-6-sell-in-store-and-online/).

  - [Customer groups](https://docs.smartposhub.com/customers/customer-groups/)
  - [Reward points](https://docs.smartposhub.com/customers/reward-points/)
  - [Returns & gift cards module](https://docs.smartposhub.com/modules/returns-and-gift-cards/)

## Frequently asked questions

### Is there a membership module for pet stores?

No dedicated one. A membership such as Wash Club or Groom Club is a service product you sell every month. Turn on Recurring invoices if you want the monthly invoice to be created automatically.

### How do I make the invoice repeat every month?

Turn on Recurring invoices in Settings › Business Settings › Modules. On Sell › Add Sale (or POS V1), tick Subscribe? and set the interval. Sell › Subscriptions lists every subscription.

### How do members get their free nail trims?

Add the included service to the member's sale at 100% discount, or give members a price group where included services cost 0. Note the allowance in the membership product's description.

### Can members see their prices in the Shopper app?

Yes. Shopper app members see their own prices if their customer group has a price group.

### How do reward points work?

Customers earn points on purchases and redeem them for a discount on later sales. Set the earning and redeeming rules in Settings › Business Settings › Reward Point Settings.

### Can I sell gift cards for grooming?

Yes, if your plan includes Gift cards and the module is on. Or keep a gift card as a simple product, as many stores do.