# Salon step 3: stylists, hours and commission

> Give each stylist or therapist a login and role, then set their services, working hours, breaks, time off and commission in the Services module.

Source: https://docs.smartposhub.com/business-types/salon-and-spa/step-3-stylists-hours-and-commission/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

Your stylists, therapists and beauticians are the heart of the booking system: SmartPOS Hub only offers a time when someone who performs that service is working and free. This page sets up their logins, roles, services, working hours, time off and commission. It is for the owner or manager.

## Before you start

- Your service menu is in place ([step 2](https://docs.smartposhub.com/business-types/salon-and-spa/step-2-service-menu/)).
- You know each person's working days and hours, and how you pay commission (percent of price or a fixed amount per service).

## Create logins and roles

1. Open **User Management › Roles**. Click **Import prebuilt** and pick the salon roles (**Salon Manager**, **Stylist / Therapist**, **Salon Receptionist**), or click **Add** to build your own.
2. Open **User Management › Users** and click **Add** for each person. Give them the right role and the branch (location) they work at.
3. Save. Repeat for every stylist, therapist and receptionist.

| Role | Typical Services permissions |
|---|---|
| Owner / manager | All, including **Services: manage staff, hours and commission**, **Services: view reports** and **Services: settings** |
| Receptionist | **Services: view overview**, **Services: manage all appointments**, plus POS selling |
| Stylist / therapist | **Services: manage own appointments (staff)** only, plus POS selling if they bill their own clients |

See [Users and roles](https://docs.smartposhub.com/start/users-and-roles/) for the full permission list.

## Add each stylist as staff

1. Open **Services › Staff** and click **Add staff member**.
2. Pick the **User**, add a **Job title** (for example "Senior stylist"), and set the **Commission type** (**Percent of price** or **Fixed amount**) and **Commission**. Tick **Performs all current services** for an all-rounder.
3. Save, then click **Manage** on the new card.
4. Under **Working hours**, choose **Same as the business opening hours** or **Own weekly hours**. With own hours, tick the working days and set **From**, **To** and a **Break**.
5. Under **Services performed**, tick what this person does. Leave **Duration**, **Price** and **Commission** empty to use the service defaults, or type their own values.
6. Keep **Takes appointments** ticked, and tick **Customers can pick this person online** if clients may choose them on the booking page.
7. Under **Time off & breaks**, add holidays or a dentist appointment with a **Reason**.
8. Save.

![Staff page for a specialist with profile, commission type percent of price at 15, takes appointments and online options ticked, working hours for each weekday and services performed with duration, price and commission boxes](https://docs.smartposhub.com/_astro/staff-member-hours-commission.DVAbnL4T.png) (web app page: `/services/staff`)
*A stylist's staff page: profile and commission on the left, working hours on the right, services performed below.*

The **Staff** list shows a card for each person with their number of services, today's hours, this week's appointments and commission.

![Staff cards for nine specialists, each with active and online badges, number of services, today's hours, appointments this week and commission percent](https://docs.smartposhub.com/_astro/staff-stylists.DJ_w8Nsi.png) (web app page: `/services/staff`)
*Staff cards at a glance. Click Manage to change hours, services or time off.*

## Set the commission default

Open **Services › Settings** and fill in **Commission default** (type and amount). SmartPOS Hub uses commission in this order: the staff member's setting for that service, then the staff member's own commission, then this default.

![Services settings with online booking options, scheduling with start times every 15 minutes, commission default of 10 percent of price, and reminders and cancellation](https://docs.smartposhub.com/_astro/services-settings.C0SsfCJc.png) (web app page: `/services/settings`)
*Services › Settings: commission default, scheduling and online booking options.*

**Note:** 
Commission is recorded when an appointment is **checked out** in the POS. A plain POS sale with no appointment does not earn Services commission. See [step 5](https://docs.smartposhub.com/business-types/salon-and-spa/step-5-appointments-walk-ins-and-checkout/).

## Sales commission agents (optional)

SmartPOS Hub also has **Sales Commission Agents**, a separate core feature that pays a **Sales Commission Percentage (%)** on whole sales. Salons sometimes use it for freelancers, referral partners or staff who sell retail products.

1. Open **Settings › Business Settings**, **Sale** tab, and choose how **Sales Commission Agent** is picked: **Logged in user**, **Select from user's list** or **Select from commission agent's list**.
2. For outside agents, open **User Management › Sales Commission Agents** and click **Add**.
3. On the POS, choose the agent in the **Commission Agent** box before you take payment.

## What happens next

Stylists appear in **Services › Staff calendar**, the **New appointment** form and, if allowed, on the booking page. Continue with [step 4: online booking and deposits](https://docs.smartposhub.com/business-types/salon-and-spa/step-4-online-booking-and-deposits/).

  - [Users and roles](https://docs.smartposhub.com/start/users-and-roles/)
  - [Services module](https://docs.smartposhub.com/modules/services/)

## Frequently asked questions

### Does every stylist need a login?

Yes. Staff in the Services module are your existing users, so create a user for each stylist first in User Management › Users. A stylist who only performs services needs a role with few permissions.

### Which roles should I use?

The Roles page has an Import prebuilt button with Salon Manager, Stylist / Therapist and Salon Receptionist templates. Import them and adjust, or build your own under User Management › Roles.

### Can a senior stylist charge more for the same service?

Yes. On the stylist's staff page, under Services performed, enter their own price, duration or commission for that service. Leave the boxes empty to use the service defaults.

### Is commission paid on retail products too?

Services commission is earned on services checked out from an appointment. For a percentage on whole sales, including products, use Sales Commission Agents, which is a separate core feature.

### What happens when a stylist is on holiday?

Add the dates under Time off & breaks on their staff page. They are not offered for appointments on those days, online or at the desk.

### What happens if a stylist leaves?

Use Remove from staff. The user keeps their login until you deactivate it, and past appointments and commission stay in the reports.