# Tech store daily routine: open, sell, repair, close

> A day in a phone and laptop shop on SmartPOS Hub, from opening the register and checking repairs to taking instalments and closing with reports.

Source: https://docs.smartposhub.com/business-types/tech-store/daily-operations/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

A short routine for a phone and laptop shop with a repair counter. Print it for your team or pin it near the counter.

## Opening

1. Each cashier opens their **cash register** with the opening cash when they first open the POS.
2. The front desk opens **Repair › Dashboard** for the branch: **Due today**, **Overdue**, **Awaiting approval** and **Ready for pickup**.
3. Call customers whose devices are ready, and chase estimates waiting for an answer.
4. Check deliveries due from distributors in **Purchases › List Purchases** (status Ordered or Pending).

## During the day

- **Sales:** scan, record the IMEI on each phone line, add accessories, take payment. See [step 5](https://docs.smartposhub.com/business-types/tech-store/step-5-sell-phones-and-accessories/).
- **Repairs in:** a job sheet for every device, with photos, checklist and signature. Hand over the claim ticket.
- **Repairs out:** convert to invoice, use the deposit, mark delivered.
- **Instalments:** find the customer, **Add payment** on the open invoice, note the instalment number.
- **Stock arriving:** record a purchase with status **Received** at the receiving branch.
- **Stock between branches:** create a stock transfer, mark it completed when it arrives.

## Closing

1. Each cashier closes their register: count cash, compare with the expected total, and close. See [Cash register and closing](https://docs.smartposhub.com/selling/cash-register-and-closing/).
2. Move finished repairs to **Ready for pickup** and update overdue jobs with a new expected date and a visible comment.
3. Check **Reports › Register Report** or **Z Report** for the day.

## Weekly and monthly

| When | Check | Where |
|---|---|---|
| Weekly | Best-selling phones and accessories | **Reports › Trending Products** |
| Weekly | Low stock per branch | **Reports › Stock Report** |
| Weekly | Unpaid instalments | **Reports › Payment by Age** |
| Monthly | Profit | **Reports › Profit / Loss Report** |
| Monthly | Technician performance, turnaround, comebacks | **Repair › Reports** |

![Repair reports with jobs received, repair revenue, unpaid repair invoices, average turnaround, re-repair rate, jobs by status and jobs by category](https://docs.smartposhub.com/_astro/repair-reports.De-beyqL.png) (web app page: `/repair/reports`)
*Repair reports: jobs, turnaround, technicians, parts and revenue.*

![Trending Products report with filters and a bar chart of top-selling accessories and phones](https://docs.smartposhub.com/_astro/trending-products.mIYAZQAN.png) (web app page: `/reports/trending-products`)
*Trending Products shows what to reorder first.*

  - [Reports overview](https://docs.smartposhub.com/reports/reports-overview/)
  - [Go-live checklist](https://docs.smartposhub.com/business-types/tech-store/checklist/)

## Frequently asked questions

### What should I check first thing in the morning?

Open the cash register, then look at the Repair dashboard for jobs due today, overdue jobs and estimates awaiting approval.

### How do I see today's sales per branch?

The Home dashboard has a location filter and date filter. Reports › Register Report and Z Report show each cashier's register.

### How do I know which phones to reorder?

Use Reports › Stock Report filtered by category, or the alert quantity on products. Products at or below their alert quantity show as low stock.

### Which report shows money customers still owe?

Reports › Payment by Age and the Supplier & Customer Report.