# SmartPOS Connect - use your shop phone with SmartPOS Hub

> Reference for SmartPOS Connect: pair an Android shop phone for incoming-call popups, call log, click-to-call, SMS through the SIM and WhatsApp capture.

Source: https://docs.smartposhub.com/modules/connect/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

**SmartPOS Connect** turns an Android phone at your shop into a gateway for SmartPOS Hub: incoming-call popups with the customer's details, a call log, missed-call follow-up, click-to-call, SMS through the phone's SIM cards and WhatsApp message capture. It is a separate app and does not talk to the Business or Shopper apps.

> **How to turn it on**
> 1. **Plan:** Connect (check Settings › Package Subscription; the plan sets devices and numbers)
> 2. **Switch:** Settings › Business Settings › Modules › Connect (phone) - off by default
> 3. **Permission:** See calls / Make calls / Manage phones (User Management › Roles)
> - **Mobile app:** SmartPOS Connect for Android (not on Google Play - contact support to get it)

## Pair a phone

1. Switch on **Connect (phone)** in **Settings › Business Settings › Modules**.
2. Get the app for your phone: SmartPOS Connect isn't on Google Play; [contact SmartPOS Hub support](https://smartposhub.com/contact/) to get the Connect app for your phone.
3. On a computer, open **Connect › Devices** and click **Pair a phone**. A QR code appears.
4. In the app tap **Scan QR code**, or type the 10-character **Pairing code**, give the phone a name (for example "Front desk phone") and tap **Pair phone**.
5. Finish the setup steps the app lists (permissions, battery settings so the phone does not close the app).
6. In **Connect › Numbers**, add your business numbers, link each to a SIM and a location, and choose who may use it.

![Connect this phone screen with pairing steps, Scan QR code and a pairing code field](https://docs.smartposhub.com/_astro/on-app-connect-pair.DNfUCVGI.png)
![SmartPOS Connect status screen connected to the business with last sync, waiting to send, battery, network and business numbers](https://docs.smartposhub.com/_astro/on-app-connect-status.DgwTxwCB.png)
*Pairing a phone and the Connect status screen.*

## What you get on the web

- **Incoming-call popup** on every page for staff who may see calls: caller, matched contact, last orders, and buttons to open the contact, start a new sale or add a contact.
- **Calls** list and report, with call back and mark followed up.
- **Click-to-call**: phone numbers in SmartPOS Hub ask to dial from the shop phone.
- **SMS** through the phone SIM: choose it in **Settings › Messaging › Send SMS through**.
- **WhatsApp**: messages shown in the phone's WhatsApp notifications are captured into conversations (text only).

**Caution:** 
Phone makers close background apps to save battery. Follow the battery and autostart steps in the app's **Setup** tab, or calls and messages may stop syncing.

## Related pages

  - [Messaging](https://docs.smartposhub.com/modules/messaging/)
  - [Integrations](https://docs.smartposhub.com/modules/integrations/)
  - [Contacts](https://docs.smartposhub.com/customers/contacts/)
  - [Contact support](https://docs.smartposhub.com/help/contact-support/)

## Frequently asked questions

### What is SmartPOS Connect?

An Android app you install on your business phone. Once paired, incoming calls pop up in the web app with the customer and their last orders, staff can click to call from the shop phone, SMS can go out through the phone's SIM, and WhatsApp messages are captured into conversations.

### Is it on Google Play?

No. SmartPOS Connect isn't on Google Play; contact SmartPOS Hub support (https://smartposhub.com/contact/) to get the Connect app for your phone.

### Can I talk to the caller in my browser?

No, not through the SIM: Android does not let apps pass call audio to the web. Connect shows who is calling, logs the call and lets the phone dial. An optional browser phone needs a separate voice provider account.

### Does it send WhatsApp messages automatically?

Sending is assisted: Connect opens the chat with the text and staff press Send. Automatic sending is off by default and must be allowed by the business, per number and on the phone, because it can risk a WhatsApp ban.

### Is call audio recorded?

No. Only the number, time and duration are shared.

### How many phones can I pair?

Your plan sets the number of devices and business numbers.