# Leads & recovery carts module

> Reference for Leads and Recovery carts: people who are not customers yet, their timeline, newsletter subscribers, abandoned carts, reminders and conversion.

Source: https://docs.smartposhub.com/modules/leads/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

The **Leads & recovery carts** module keeps people who are not customers yet - and the carts they left behind - in one place under **Contacts**. For daily use, see also [Leads](https://docs.smartposhub.com/customers/leads/).

> **How to turn it on**
> 1. **Plan:** Leads & recovery carts (included in plans by default)
> 2. **Switch:** Settings › Business Settings › Modules › Leads & recovery carts (on for new businesses)
> 3. **Permission:** Leads: view all / view own, create, update, delete, convert, export; Carts: view, manage (User Management › Roles)

## Leads (Contacts › Leads)

- Tiles: **Open leads**, **New this month**, **Converted this month** with the conversion rate, **Newsletter subscribers**.
- Tabs: **Open**, **New**, **Contacted**, **Qualified**, **Converted**, **Lost**, **All**, **Newsletter subscribers**.
- **Open leads by source** (website form, added manually, newsletter, Shopper app…); click to filter.
- Each lead has a **timeline**: forms with their fields, newsletter, carts, reminders, notes, calls, e-mails, SMS, WhatsApp, status changes, assignment, conversion and orders.
- **Import**, **Export CSV**, **Settings** and **Add lead**.

![Leads page with open leads, new this month, converted this month and newsletter subscribers tiles, status tabs and open leads by source](https://docs.smartposhub.com/_astro/on-leads.v6E0ApYV.png) (web app page: `/leads`)

## Recovery carts (Contacts › Recovery carts)

Carts from your online store (signed-in customers) and the API move from **Open** to **Abandoned** after the idle time, then **Recovered** (ordered after being abandoned), **Ordered**, **Lost** or **Expired** (after 30 days by default). Tiles show abandoned value, recovered value, recovery rate and open carts. Actions: copy the recovery link, send a reminder (with consent), mark contacted, mark lost, and **Open in POS** for a phone order.

**Note:** Guests who never signed in are not stored as carts unless the store feature "Also capture guests" is switched on in **Website › Store features**.

## Related pages

  - [Leads (customers section)](https://docs.smartposhub.com/customers/leads/)
  - [Contacts](https://docs.smartposhub.com/customers/contacts/)
  - [Website orders](https://docs.smartposhub.com/online/website-orders/)
  - [Shopper app for your store](https://docs.smartposhub.com/online/shopper-app-for-your-store/)

## Frequently asked questions

### What is a lead?

Someone who is not a paying customer yet: a website form, a newsletter sign-up, an abandoned cart, a Shopper app join, an API contact or someone staff added. Leads never appear in customer lists or the POS customer search.

### How does a lead become a customer?

Automatically when they place an order (website, app, API, POS sale) or are scanned at the counter, or with Convert to customer. They keep the same record, timeline and carts.

### Will I get duplicates?

No. Leads are matched by e-mail and mobile number. An existing customer always wins, and a lead is merged when staff add a customer with the same e-mail or mobile.

### What is a recovery cart?

A cart from your online store or the API that was not ordered. After the idle time (60 minutes by default) it is marked abandoned, and you can copy a recovery link, send a reminder or open it in the POS.

### Are cart reminders sent automatically?

Only if you switch them on (off by default): up to 3 reminders with your own delays, only to people who agreed to marketing e-mails.

### Where do I find leads?

Contacts › Leads and Contacts › Recovery carts.