# Subscription, plan limits and billing

> See your SmartPOS Hub plan, usage against limits and included modules, then upgrade, renew, change plan, manage card billing or redeem a lifetime-deal code.

Source: https://docs.smartposhub.com/settings/subscription-and-billing/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

This guide explains the **Subscription & billing** page in SmartPOS Hub: your current plan, what it includes, how much of each limit you use, and how to upgrade, renew, change plans or manage card billing. It is for the account owner. Checking or changing a plan takes a few minutes.

## Open the page

Go to **Settings › Package Subscription**. Only the owner and users with subscription access see it.

The page shows, from top to bottom:

1. A **notice** when something needs attention: free trial ending ("Your free trial ends in 3 days"), plan expired ("Your plan expired on…" with **Renew now**), payment **Waiting for approval**, or a plan ending with auto-renew off.
2. **Current plan**: name, status (**Active**, **Free trial**, **Waiting for approval**, **Expired**, **Renewal cancelled**, **Lifetime**), price and period, started and ends or renews dates, billing (**Renews automatically**, **Renew manually** or **One-time (lifetime)**), and a days-left bar. Buttons: **Change plan**, **Manage billing**, **Update card**, **Cancel auto-renew** / **Resume auto-renew**, **Lifetime-deal codes**.
3. **Usage & limits**: meters for **Business Locations**, **Users**, **Products** and **Invoices**.
4. **Modules in your plan**: every industry module with **Included** or not.
5. **Upcoming & pending**: plans queued to start later and payments waiting for approval.
6. **Available plans** with a **Monthly / Yearly** switch, and **Invoices** for card payments.

![Usage and limits card with Business Locations 7, Users 33, Products 195 and Invoices 6,975, each marked Unlimited](https://docs.smartposhub.com/_astro/subscription-usage-and-limits.CVNMo_Ra.png) (web app page: `/subscription`)
*Usage & limits is counted the same way the app checks your plan.*

## Upgrade, renew or change plan

1. On **Settings › Package Subscription**, click **Change plan** (or **See plans** at the top).
2. In **Available plans**, switch **Monthly** or **Yearly**.
3. Click the button on the plan you want: **Upgrade**, **Downgrade**, **Switch to this plan** or **Renew / extend**. A plan your current usage does not fit says why (for example too many users or locations).
4. On the payment page, check the summary. Enter a code under **Have a coupon?** if you have one.
5. Under **Payment method**, choose card or another offered method and pay.

![Plans with prices: Free Trial, POS Essentials, POS Growth, POS Growth 3 Locations and a bundle plan](https://docs.smartposhub.com/_astro/pricing-plans.DGyBF8QB.png) (web app page: `/pricing`)
*The same plans are shown on the public Pricing page.*

**Note:** 
A new plan starts the day after your current plan ends. To switch at once, use the activate button under **Upcoming & pending**.

## Card billing and auto-renew

Plans paid by card renew automatically.

- **Manage billing** opens the secure billing page to update your card, download invoices or cancel.
- **Update card** changes the card used for the next renewals.
- **Cancel auto-renew** stops renewal; the plan stays active until its end date. **Resume auto-renew** turns it on again.
- If a renewal payment fails, a "Last payment failed" notice asks you to update your card under **Manage billing**.

## Modules and limits

- A module listed as not included cannot be switched on in **Business Settings › Modules**. Choose a plan that includes it, or [contact support](https://smartposhub.com/contact/).
- Included modules still need to be switched on. See [Business settings reference](https://docs.smartposhub.com/settings/business-settings-overview/).
- When a meter shows **Limit reached**, upgrade or remove what you no longer use (deactivate a location, mark a user inactive).

## Lifetime-deal codes

If you bought a lifetime deal, open **Settings › Redeem code** (or **Lifetime-deal codes** on the plan card), enter your code and click **Redeem**. The lifetime plan shows "Lifetime access — no renewals and no monthly fees."

## Tips

- **Renew before the end date** to avoid a pause in selling.
- **Check Usage & limits before opening a new branch**, so the new location fits your plan.
- **Yearly billing** costs less per month than monthly.

## Related pages

  - [Sign up and choose a plan](https://docs.smartposhub.com/start/sign-up-and-plan/)
  - [All modules](https://docs.smartposhub.com/modules/)
  - [Multiple locations](https://docs.smartposhub.com/start/locations/)
  - [Contact support](https://docs.smartposhub.com/help/contact-support/)

## Frequently asked questions

### Where do I see my plan?

Settings, Package Subscription. The Subscription and billing page shows your current plan, its status, start and end dates, how you are billed and how many days are left.

### What do the limits count?

Business locations and users count in total. Products and invoices count for the current billing period. Unlimited limits show an Unlimited badge.

### What happens when I reach a limit?

The meter shows Limit reached and you cannot add more of that item until you upgrade, or remove or deactivate some.

### What happens when my plan expires?

Selling, purchases and new records are paused until you renew. You can still sign in and see your lists and reports, and your data is safe.

### When does a new plan start?

A plan bought while another is active starts the day after the current one ends. To switch sooner, use the activate button under Upcoming and pending.

### How do I stop automatic renewal?

Click Cancel auto-renew on the current plan card. Your plan stays active until its end date. Resume auto-renew turns it back on.

### Can I pay by bank transfer?

Where offered, choose bank transfer or cash on the payment page. The plan shows as Waiting for approval and is activated after the payment is confirmed.

### How do I download invoices for my plan?

Card payments are listed under Invoices on the Subscription page, with a View link for each. Manage billing also lets you download invoices.

### How do I redeem a lifetime-deal code?

Use Settings, Redeem code, or the Lifetime-deal codes link on the Subscription page, and enter your code.