SmartPOS Business app overview for owners and staff

SmartPOS Business is the Android app for everyone who works in your business: owners, managers, cashiers, waiters, kitchen staff, riders and front-desk staff. It lets your team sell, scan, check stock, receive goods, collect payments and answer customer chats from a phone, even when the internet drops. This page explains what the app is and how it fits with the rest of SmartPOS Hub.

How to turn it on

1. 1Plan: Your plan must include the mobile app (see the Subscription page)
2. 2Switch: Settings › Modules › Mobile app, then Settings › Mobile app for who may use it and the device limit
3. 3Permission: Every staff member who can sign in, or only roles with “Use the SmartPOS Hub mobile app” (User Management › Roles)

Mobile app: SmartPOS Business 1.3.0 for Android

Home, the point of sale and a customer's balance in SmartPOS Business.

The three SmartPOS Hub apps and the web app

	Who uses it	What it is for
SmartPOS Hub web app (app.smartposhub.com)	Owners, managers, back-office staff	Everything: setup, settings, modules, POS, reports, accounting, online store. The source of truth.
SmartPOS Business (this app)	Every staff role	Daily work on a phone: sell, scan, stock, purchases, customers and ledger, chats, restaurant, bookings, deliveries, alerts.
SmartPOS Shopper	Your customers	Join your store, browse and order, Scan & Go, “My store card” at the counter, receipts, bookings, chat with you.
SmartPOS Connect	A business support phone	Turns a phone into a call, SMS and WhatsApp gateway for the web app. Installed separately; it does not talk to the other two apps.

All apps use the same account data. A sale made in the Business app appears on the web at once, and a product changed on the web shows up in the app after a refresh.

Note

The Business app never has its own copy of your rules. Prices, discounts, taxes, stock and permissions are always checked by the server, exactly as on the web.

What your team can do in the app

Sell

Point of sale with tiles or list, customers, discounts, split and part payments, pay later (credit), parked sales, drafts, quotations, returns and the cash register. Print on a Bluetooth printer or share a PDF.

Scan

Camera or Bluetooth barcode scanner everywhere: POS, products, stock counts, purchases, labels. Unknown barcodes can be added or linked on the spot.

Sell offline

Keep selling when the internet drops. Sales are saved encrypted on the phone and sync later; problems go to a review list.

Products & stock

Add and edit products, see stock by location and lot, count stock by scanning, transfer and write off stock, print labels.

Customers & money

Customer and supplier balances in plain words, receive payments, export the ledger as PDF, Excel or CSV, purchases and expenses.

Chats & alerts

Answer Shopper app chats, SMS, e-mail and WhatsApp in one inbox. Choose phone, e-mail or SMS alerts per event.

Your trade

Restaurant floor, kitchen display and open tabs; bookings and services; hotel, gym and repair desks; deliveries and shipping.

Safe by design

PIN or fingerprint lock, screenshot blocking, remote sign-out of lost phones, genuine-app check.

Every person sees only their own work

The app builds its menus from three things, in this order:

1. Your plan – features that are not in your SmartPOS Hub plan never appear.
2. Your business switches – a module switched off in Settings › Modules on the web is hidden.
3. The person’s role – each screen and button follows the role permissions and permitted locations set in User Management › Roles on the web.

So, for example, a cashier sees Home · Sell · Customers · More, a kitchen user sees Home · Kitchen · More, a rider sees Home · Deliveries · More, and an owner sees everything. See Home screen and menus.

What stays on the web app

Business settings, locations, invoice layouts, tax rates, module switches, roles and users, the online store and most detailed reports are set up on the web app. In the app, Settings › Help & support › Open the web app takes you there.

Before you start

• A SmartPOS Hub business with an active subscription. New? See Sign up and choose a plan.
• The mobile app included in your plan and switched on (see Install and sign in).
• An Android phone or tablet with a camera (for scanning) and, if you print, a 58 mm or 80 mm Bluetooth receipt printer.

Where to go next

Install and sign inDownload the app, switch it on for your business and sign in.

Sell in the appRing up a sale, take payments and print receipts.

Offline salesSet up a phone to keep selling without internet.

TroubleshootingFix sign-in problems and missing features.