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Pharmacy step 6: prescriptions for online orders

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If your pharmacy sells online, prescription-only medicines need a valid prescription before you dispense them. SmartPOS Hub lets customers upload a prescription at checkout and holds the order until your pharmacist approves it.

Before you start

Section titled “Before you start”

Turn on prescriptions

Section titled “Turn on prescriptions”
  1. Open Website › Settings & API.
  2. On the Catalog & prescriptions tab, switch on prescriptions and require approval before the order goes ahead.
  3. Save. A Prescriptions item appears under Website in the menu.

Review prescriptions

Section titled “Review prescriptions”
  1. Open Website › Prescriptions. The Waiting for review tab lists new uploads with the customer, notes and whether they are linked to an order.
  2. Click Open to view the file.
  3. Write a Note to the customer if needed.
  4. Click Approve to release the order, or Reject to cancel it and tell the customer why.
  5. Approved and rejected prescriptions move to their own tabs for your records.
Website Prescriptions page with Waiting for review, Approved and Rejected tabs and a note that orders with prescription items are held until approval
Orders with prescription items are held, with no stock moved, until you approve.

After approval

Section titled “After approval”

The order continues like any online order in Website › Orders: prepare it, pick the batch, and hand it over for pickup or delivery. See Website orders.

In the shop

Section titled “In the shop”

For walk-in patients, check the paper prescription at the counter, select the patient as customer and write the prescription reference or doctor’s name in the sale note. A pharmacy receipt layout can print it in a prescription box (step 5).

Step 7: Customer credit
Online store

Frequently asked questions

Who can see uploaded prescriptions?

Only your signed-in team. Prescription files are private and open only for staff with access to the website back office; they are never public.

What happens to an order while the prescription waits for review?

The order is held. No stock moves and online card payment is not taken; the customer pays after approval or on collection.

What happens when I reject a prescription?

The order is cancelled and the customer is told why, using the note you write.

Which products need a prescription online?

Products whose Prescription required field is set to Yes, in the Pharmacy product fields.

Can customers see their prescriptions later?

Yes. Signed-in customers see their uploaded prescriptions and their status in their account on your online store.