Hotel go-live checklist for SmartPOS Hub
Work through this list the week before you switch to SmartPOS Hub. Each line links to the step that explains it.
Business, locations and modules
Section titled “Business, locations and modules”- Currency, time zone, logo and tax rates are right (Business settings).
- One location per outlet: front office, restaurant, spa, store (step 1).
- Hotel Management (HMS) is on in Settings › Business Settings › Modules; Accounting & Bookkeeping too if you keep books here.
- Hotel settings: booking prefix, check-in/out times, default tax, locations that run the hotel, booking rules, housekeeping and terms.
Rooms and prices
Section titled “Rooms and prices”- Floors in the right order (step 2).
- Room types with base and weekend prices, capacity, amenities and photos.
- Every room added with the right type, floor and location.
- Seasonal rates with priorities, long-stay tiers and stay rules (step 3).
- Extras and coupons.
Policies and payments
Section titled “Policies and payments”- Policies & house rules saved; What guests see looks right (step 4).
- Deposit required to confirm and, for online requests, Payment to confirm.
- Payment methods set up (Payment methods).
Bookings and staff
Section titled “Bookings and staff”- All future bookings entered with deposits (step 5).
- Front desk, housekeeping and manager roles in User Management › Roles; one login per person (Users and roles).
- Housekeepers have SmartPOS Business from Google Play installed if they use phones.
- Test check-in, part payment and check-out done (step 6).
- Housekeeping flow tested: Dirty → Cleaning → Available (step 7).
- Front desk screen opened on the wall screen, if you use one.
Outlets and books (optional)
Section titled “Outlets and books (optional)”- Restaurant, spa and shop set up with their own modules (step 8).
- Rule agreed for billing outlet charges to in-house guests.
- Accounting setup done; payment accounts linked (Accounting & Bookkeeping).
First day
Section titled “First day”- Test bookings cancelled or deleted.
- Front-desk cash register opened with the starting cash.
- Closing routine agreed (Daily operations).
Frequently asked questions
What is the minimum I need before the first booking?
The Hotel module switched on, hotel settings saved, at least one room type with a price, the rooms, and a front-desk user. Policies, extras and outlets can follow.
Should I enter existing future bookings?
Yes. Enter every confirmed future stay with its deposit before you go live, so the calendar and availability are right from day one.
How do I train the front desk quickly?
Have each person create a booking, check a test guest in and out and take a part payment. Cancel the test bookings afterwards.
Who do I contact if something doesn't work?
Check Troubleshooting first, then contact support through smartposhub.com/contact.