Café step 6: loyalty with reward points

Reward points are SmartPOS Hub’s built-in loyalty program. Customers earn points on every purchase and spend them as a discount on a later visit. It works best when cashiers ask for the phone number on every sale.

How to turn it on

1. 1Switch: Settings › Business Settings › Reward Point Settings › Enable Reward Point
2. 2Permission: Admins change the settings; cashiers redeem points from the POS discount window

Set up points

1. Open Settings › Business Settings and click Reward Point Settings.
2. Switch on Enable Reward Point and set the Reward Point Display Name (“Beans”, “Points”).
3. Earning Points Settings: Amount spend for unit point, Minimum order total to earn reward and an optional Maximum points per order.
4. Redeem Points Settings: Redeem amount per unit point, Minimum order total to redeem points, Minimum redeem point, Maximum redeem point per order and the Reward Point expiry period.
5. Click Update Settings.

/business/settings

Example: 1 point per 1.00 spent; each point is worth 0.10 when redeemed.

Example

With Amount spend for unit point = 1 and Redeem amount per unit point = 0.10: a guest who spends 50 earns 50 points; 50 points later take 5.00 off.

Earn and redeem at the till

1. Search the customer by phone on the POS. Their available points load.
2. To redeem, open the discount window, enter the points in Redeemed and click Update.
3. Finish the sale. New points are added for the final amount.

Details: Reward points.

Tips and mistakes to avoid

• Quick-add new customers with just a name and phone at the till; it takes seconds.
• Points are earned on final sales only, not on drafts or quotations.
• Use customer groups for staff or partner discounts instead of points.

Next

Daily operations

Go-live checklist