Skip to content
SmartPOSHubDocs

Gym daily routine: open, check in, renew, close

View as .mdUpdated

A short routine for a gym or studio front desk. Print it and keep it at reception.

Opening

Section titled “Opening”
  1. Open the cash register with the opening cash (the POS asks the first time each day).
  2. Open Gym › Dashboard: Expiring in 7 days, Expired, not renewed, Outstanding dues, today’s classes and birthdays this week.
  3. Open Gym › Check-in desk on the door screen with the scanner ready.
  4. Check Settings › Booking payments for online memberships waiting for payment or receipts to review.
Gym dashboard in a phone browser with date range, add member, sell membership and open check-in desk buttons and member counters
The Gym dashboard also works in a phone browser.

During the day

Section titled “During the day”
  • Check-ins: scan cards; for blocked members, read the reason and Renew or collect dues on the spot.
  • Renewals and new members: Sell membership on the member page, or the Gym membership button in the POS.
  • Classes: open the time slot roster, Book members and mark Attended or No-show.
  • Shop and shake bar: sell at the POS; members can pay later with Credit Sale.
  • Freezes and plan changes: on the membership, within your settings.

Closing

Section titled “Closing”
  1. Check out anyone still listed under Currently in the gym (or rely on auto check-out).
  2. Each cashier counts the cash and closes the register (Cash register and closing).
  3. Note tomorrow’s expiries and full classes.

Weekly and monthly

Section titled “Weekly and monthly”
When Check Where
Weekly Expiring and expired members to call Gym › Reports › Expiring & expired
Weekly Unpaid memberships Gym › Reports › Dues / outstanding
Weekly Class fill rate Gym › Reports › Class attendance & fill rate
Weekly Supplements to reorder Reports › Stock Report
Monthly Sales by plan, new vs renewed Gym › Reports
Monthly Trainer commission estimate Gym › Reports › Trainers
Monthly Profit Reports › Profit / Loss Report
Gym reports page with cards for membership sales by plan, revenue, expiring and expired, attendance, class attendance and fill rate, trainers, dues and outstanding, and new vs renewed members
Gym › Reports: every report has a date range, location filter, chart and exportable table.
Go-live checklist
Reports overview

Frequently asked questions

What should the front desk check first?

Open the cash register, then the Gym dashboard: Expiring in 7 days, Expired, not renewed, Outstanding dues and today's classes. Call members whose plans run out this week.

Which report shows unpaid memberships?

Gym › Reports › Dues / outstanding lists unpaid and partly paid memberships, and you can add a payment straight from the list.

Where do I see gym revenue in my accounts?

Membership sales are normal sales, so they are in the cash register and the member's ledger, and Reports › Profit / Loss Report has a Gym membership revenue row.

How do I see the busiest hours?

Gym › Attendance history and Gym › Reports › Attendance show check-ins by hour and weekday, which helps plan staff and classes.