Jewelry store step 7: repairs, resizing and polishing

Resizing, soldering, re-setting stones, polishing and watch batteries bring customers back. The Repair module gives each piece a job sheet from intake to pickup, so nothing is lost and every customer knows when to come back.

How to turn it on

1. 1Plan: Included in some plans. Check Settings › Package Subscription.
2. 2Switch: Settings › Business Settings › Modules › Industry modules › Repair module, then Update Settings.
3. 3Permission: Repair permissions in User Management › Roles: create job sheets, change job status, convert job sheet to invoice.

Mobile app: Repair job list, new job and status updates in the SmartPOS Business app.

Before you start

• Add your repair services as products with Manage Stock? off: for example Ring Resizing (Gold), Chain Soldering / Repair, Stone Re-setting / Prong Repair, Laser Engraving (per item), Polishing. Parts (clasps, jump rings) are normal stock products.
• Create logins for your goldsmiths (User Management › Users).

First-time setup

1. Open Repair › Settings. On General, set the Job number prefix, default technician, warranty (for example Jewellery Repair 30 Days Warranty), days until ready and intake rules (terms, signature, minimum deposit).
2. On Categories & fields, click Add custom category for Ring, Chain & necklace, Bracelet, Earrings and Watch. Open the field builder and Add field for details such as Metal, Karat and Weight in (g). Fields appear on the job sheet as soon as the category is picked.
3. On Statuses, adjust the list, for example Received, Assessing, Awaiting approval, In workshop, Ready for pickup, Delivered.
4. On Printing & labels, add your repair terms (liability for stones, uncollected items).

Full settings reference: Repair module.

Book in a piece

1. Click Add job sheet and pick or quick-add the Customer.
2. Choose the Device category (Ring), the Brand if known, and type the tag or hallmark in Serial / IMEI.
3. Enter Reported problems (resize from 52 to 55, solder chain, replace missing stone) and the weight in.
4. Choose Priority (Normal, Urgent, Express), Expected delivery, the Assigned technician and an Estimated cost.
5. Click Save & print ticket and give the customer the claim ticket.

/repair/job-sheets

Every piece in the workshop, with status, goldsmith and expected delivery.

Approve, repair and hand back

1. If the price changes, create an estimate and record the customer’s approval.
2. The goldsmith changes the status as work progresses and adds parts or services used.
3. When the status is Ready for pickup, the customer can be notified.
4. At pickup, weigh the piece again in front of the customer, then convert the job sheet to an invoice and take payment in the POS.

/repair/dashboard

The repair dashboard: what's open, overdue and ready.

Goldsmiths update the status from the SmartPOS Business app.

Tip

For a quick engraving or resize done while the customer waits, you don’t need a job sheet: add the service product to a normal sale. For engraving text, use the Engraving order option form (step 5).

Next: daily operations.

Repair module

Repair in the Business app