Pet store daily routine: grooming day, stock and closing
Opening
Section titled “Opening”- Open the cash register in the POS.
- Services › Overview: today’s appointments, requests to confirm, staff load.
- Receive deliveries as purchases with lot and expiry (step 3).
- Check Website › Overview for online and app orders.
During the day
Section titled “During the day”- Grooming: Check in, Start, then Checkout in the POS; rebook the next visit (step 4).
- Food and supplies: scan bags and cans; cases via the line unit.
- Members: sell or check the monthly membership (step 5).
- Out of stock: stock transfer from the other store, or a purchase order.
Closing
Section titled “Closing”- Mark any no-shows on the Bookings page.
- Close the register and count the cash.
- Check tomorrow’s appointments and confirm requests.
Weekly and monthly
Section titled “Weekly and monthly”| When | Check | Where |
|---|---|---|
| Weekly | Short-dated food | Reports › Stock Expiry Report |
| Weekly | Low stock on best sellers | Products › List Products › Stock Report |
| Weekly | No-shows and busiest hours | Services › Reports |
| Monthly | Groomer commission | Services › Reports |
| Monthly | Members who didn’t renew | Membership product sales, Members customer group |
| Monthly | Profit per store | Reports › Profit / Loss Report |
Frequently asked questions
What should the front desk check first?
Services › Overview for today's appointments and requests to confirm, and Bookings for today's arrivals.
How do groomers see their day?
In Services › My appointments, or the My day tab of the SmartPOS Business app.
How do I catch short-dated food?
Weekly, with Reports › Stock Expiry Report. Put food close to its date on offer or move it to the front.
How do I check groomer commission?
Services › Reports shows staff performance and commission for any period.