Salon step 3: stylists, hours and commission

Your stylists, therapists and beauticians are the heart of the booking system: SmartPOS Hub only offers a time when someone who performs that service is working and free. This page sets up their logins, roles, services, working hours, time off and commission. It is for the owner or manager.

Before you start

• Your service menu is in place (step 2).
• You know each person’s working days and hours, and how you pay commission (percent of price or a fixed amount per service).

Create logins and roles

1. Open User Management › Roles. Click Import prebuilt and pick the salon roles (Salon Manager, Stylist / Therapist, Salon Receptionist), or click Add to build your own.
2. Open User Management › Users and click Add for each person. Give them the right role and the branch (location) they work at.
3. Save. Repeat for every stylist, therapist and receptionist.

Role	Typical Services permissions
Owner / manager	All, including Services: manage staff, hours and commission, Services: view reports and Services: settings
Receptionist	Services: view overview, Services: manage all appointments, plus POS selling
Stylist / therapist	Services: manage own appointments (staff) only, plus POS selling if they bill their own clients

See Users and roles for the full permission list.

Add each stylist as staff

1. Open Services › Staff and click Add staff member.
2. Pick the User, add a Job title (for example “Senior stylist”), and set the Commission type (Percent of price or Fixed amount) and Commission. Tick Performs all current services for an all-rounder.
3. Save, then click Manage on the new card.
4. Under Working hours, choose Same as the business opening hours or Own weekly hours. With own hours, tick the working days and set From, To and a Break.
5. Under Services performed, tick what this person does. Leave Duration, Price and Commission empty to use the service defaults, or type their own values.
6. Keep Takes appointments ticked, and tick Customers can pick this person online if clients may choose them on the booking page.
7. Under Time off & breaks, add holidays or a dentist appointment with a Reason.
8. Save.

/services/staff

A stylist's staff page: profile and commission on the left, working hours on the right, services performed below.

The Staff list shows a card for each person with their number of services, today’s hours, this week’s appointments and commission.

/services/staff

Staff cards at a glance. Click Manage to change hours, services or time off.

Set the commission default

Open Services › Settings and fill in Commission default (type and amount). SmartPOS Hub uses commission in this order: the staff member’s setting for that service, then the staff member’s own commission, then this default.

/services/settings

Services › Settings: commission default, scheduling and online booking options.

Note

Commission is recorded when an appointment is checked out in the POS. A plain POS sale with no appointment does not earn Services commission. See step 5.

Sales commission agents (optional)

SmartPOS Hub also has Sales Commission Agents, a separate core feature that pays a Sales Commission Percentage (%) on whole sales. Salons sometimes use it for freelancers, referral partners or staff who sell retail products.

1. Open Settings › Business Settings, Sale tab, and choose how Sales Commission Agent is picked: Logged in user, Select from user’s list or Select from commission agent’s list.
2. For outside agents, open User Management › Sales Commission Agents and click Add.
3. On the POS, choose the agent in the Commission Agent box before you take payment.

What happens next

Stylists appear in Services › Staff calendar, the New appointment form and, if allowed, on the booking page. Continue with step 4: online booking and deposits.

Users and roles

Services module